1. Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Rockbros Sport GmbH, Goethestraße 11E, 15234 Frankfurt (Oder), Germany, Tel.: +004933566590571, E-Mail: service@zapstoreaka.com) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Extended Return Period for the Holidays
We understand that Christmas gifts may not always be suitable. Therefore, we are extending the return period for orders placed from December 10th to December 31st, 2025, by 30 days.
Please contact us by email at service@zapstoreaka.com and send us photos of the items you wish to return. The products must be unused and in perfect condition.
Note on Outbound Shipping Costs
If you withdraw from this contract in due time, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
Important conditions for reimbursement:
Complete withdrawal: Reimbursement of outbound shipping costs will only occur if the entire order is fully withdrawn within the 14-day period.
Partial withdrawal: In case of a partial withdrawal (you keep at least one item), outbound shipping costs will not be reimbursed.
Expiration of the period: After the statutory 14-day period has expired, there is no longer a legal claim to the reimbursement of outbound shipping costs.
Note on Return Costs
We offer free returns for orders within Germany only if the reason for return is due to a quality defect (e.g., damaged goods, malfunction).
For returns due to personal reasons (e.g., size doesn't fit, item not liked, does not meet expectations) the return shipping costs must be borne by the customer.
To initiate a return, please follow the steps below.
For returns, please contact our customer service at service@zapstoreaka.com. For more information on the return process, please refer to point 2.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. We may refuse repayment until we have received the goods back.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functionality of the goods.
2. Return Process
I. Contacting Customer Service for Returns
The customer must first contact your customer service to inform them of their intention to return the goods and provide the necessary information such as order details, product details, reason for return, etc.
II. Shipping Your Return
Please package the goods securely and send them to the return address provided by us. Please keep the shipping receipt as proof.
After shipping, send us the tracking number by email so that we can track the status of the return in a timely manner.
III. Processing Your Return
Once we have received your return, we will inspect the item to ensure it meets the return criteria. Upon approval, a full refund will be issued via your original payment method within 5-7 business days.
3. Sample Withdrawal Form
Our sample withdrawal form in PDF format: DOWNLOAD
If you wish to withdraw from the contract, please fill out this form and send it back.
To Rockbros Sport GmbH, Goethestr. 11e, 15234 Frankfurt (Oder), Germany
E-Mail: service@zapstoreaka.com
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) _______________________________________________________ _______________________________________________________ Ordered on (*) ____________ / received on (*) __________________ ________________________________________________________ Name of consumer(s) ________________________________________________________ Address of consumer(s) ________________________________________________________ Signature of consumer(s) (only for communication on paper) _________________________ Date (*) Delete as appropriate
4. Return Address
Rockbros Sport GmbH
Goethestraße 11E
15234 Frankfurt (Oder)
Germany
5. Exchange
If you wish to exchange an item, please first contact us according to the return process described above. We will then process your exchange order for you.
6. Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons. These include, but are not limited to, opened personal care products, intimate apparel, and perishable goods.
7. Customer Service
For questions about the return policy or complaints about our products or services, we are happy to assist you. Our customer service team will endeavor to address your concerns and offer satisfactory solutions.
Please note that this policy may be adapted according to the specific requirements of your website and your company. Ensure that appropriate changes are made to meet your needs and update it continuously in accordance with legal regulations and best business practices.
